Frequently Asked Questions

Contact support as soon as possible with your order number and the change you need. We will do our best to help before fulfilment begins, but changes or cancellations cannot be guaranteed once an order has entered packing or dispatch.

After checkout, a confirmation is normally sent to the email address used for the order. Review the order number, shipping address and selected products, and contact support if anything looks incorrect.

Available shipping options and estimated delivery information are shown during checkout when applicable. After dispatch, use the tracking details provided by the carrier for the latest shipment status.

Carrier scans can occasionally take time to appear. Check the tracking link again later and confirm the delivery details. If the parcel remains without movement beyond the expected delivery window, contact support with your order number.

Return eligibility can depend on the product, its condition, packaging and the time since delivery. Review the current return policy before sending anything back and contact support if you need help confirming eligibility.

Contact support with your order number, the product name, a description of the issue and clear photos of the item, packaging and shipping label. Keep the original packaging while the issue is being reviewed.

Start with the product page and compare the intended use, dimensions, capacity, power requirements, included items and compatibility with your setup. Think about whether the product is for home preparedness, travel, camping, your vehicle or another specific use.

Check the product description, specifications and package contents shown on the product page. If an important detail is not listed, contact support with the exact product name before ordering.

Read the supplied manufacturer instructions, inspect the product for damage and complete any recommended setup, charging, cleaning or testing before relying on it. Make sure required accessories, batteries, fuel or compatible equipment are available where applicable.

Store gear in a clean, dry and accessible location within the conditions recommended by the manufacturer. Keep essential accessories and instructions together, and periodically check batteries, charge levels, expiry dates, seals and physical condition.

Warranty coverage can vary by product and manufacturer. Review the warranty information provided with the product or on the relevant product page, and contact support if you need help understanding the coverage that applies to your item.

Include your order number or proof of purchase, the exact product name, serial number when applicable, a clear description of the issue and photos or video that show the problem. This helps the support team review your enquiry more efficiently.

Follow the manufacturer’s charging and storage guidance. Periodic checks help confirm that power stations, emergency radios, lights and other rechargeable gear still hold charge, switch on correctly and have the required cables ready.

Use only charging methods, voltage, current, connector types and accessories specified as compatible with the product. An incompatible charger or adapter may reduce performance, damage the product or create a safety risk.

A practical starting point can include first aid supplies, clean water, emergency food, lighting, a radio or communication option, backup power, warm blankets or shelter essentials and other items suited to your household, travel or outdoor needs. Build your setup around the situations most relevant to you.

Review supplies regularly, before seasonal weather changes and after any use. Check food and water expiry dates, battery condition, charge levels, missing accessories, damaged packaging and whether your household or travel needs have changed.