Refund policy

Petal & Root™ Return & Refund Policy

Last updated: September 1, 2026

At Petal & Root™, we want every order to arrive in good condition and as described. Please review our return and refund policy before making a purchase.

Returns

We accept returns for damaged, defective, or incorrect items. We do not accept returns for change of mind, buyer’s remorse, ordering the wrong item, or other non-defective merchandise.

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery to request assistance.

To be eligible, the item must be in the condition in which it was received and include its original packaging, accessories, manuals, and other components when applicable.

Damaged, Defective, or Incorrect Items

Please contact Petal & Root™ as soon as possible if your order arrives damaged, defective, or if you receive the wrong product.

Your request should include your order number, a description of the issue, and clear photographs or video showing the item, packaging, and damage or defect when applicable.

After reviewing your request, we will provide instructions regarding the appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

Do Not Return Items Without Authorization

Please do not send an item back without first contacting Petal & Root™ and receiving return instructions. Returns sent without authorization may not be accepted.

The appropriate return location may vary depending on the product and fulfillment location. We will provide the correct return instructions after your request has been approved.

Return Shipping

For an approved return involving an item that arrived damaged, defective, or incorrect, Petal & Root™ will cover the required return shipping cost when a physical return is necessary.

Refunds

Once an approved returned item is received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.

Original shipping charges, if any, are non-refundable except when required by law or when the refund results from an error by Petal & Root™.

Exchanges

We do not offer exchanges. If an approved defective, damaged, or incorrect product needs to be replaced, we will arrange the appropriate resolution directly with you.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has shipped.

Non-Returnable Items

Items that are not damaged, defective, or incorrect are generally considered final sale and aren’t eligible for return. Certain products may also be non-returnable for safety, hygiene, food-safety, regulatory, or other reasons.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

Contact Us

For questions about a return, refund, damaged item, or order issue, please contact Petal & Root™ through the contact information provided on our website.